1. Introduction At REVS.CENTER managed by Doosis Ltd, we value your privacy and are committed to protecting the personal information of our clients and their survey/service participants. This Privacy Policy outlines how we collect, use, and safeguard data in connection with our web-based survey and Feedback Management tool.
2. Scope of the Policy This policy applies to the data we handle as part of providing the survey tool to organizations (referred to as “Clients”) and any data collected by those organizations through the surveys they conduct.
3. Information We Collect
- From Clients:
- Contact details (e.g., name, email address, organization name).
- Billing and payment information.
- Usage data from interactions with the platform.
- From Survey Participants:
- Data provided by participants (e.g., survey responses and demographic information).
- Technical data collected automatically (e.g., IP addresses, device information, and cookies).
4. How We Use Your Information
- For Clients:
- To provide, maintain, and improve our web-based survey and Feedback Management tool.
- To manage client accounts and process payments.
- To offer technical support and communicate service updates.
- For Survey Participants:
- We act solely as a data processor, storing survey data on behalf of our Clients.
- We do not access or use participant data except to support the functionality of the tool.
5. Data Ownership Clients are the data controllers for the data collected from their survey participants. REVS.CENTER acts as a data processor, ensuring secure storage and handling of the data.
6. Data Sharing and Disclosure We do not sell or share personal data. However, we may share data with:
- Trusted third-party service providers who assist with our platform’s operations.
- Legal or regulatory authorities, if required by law.
7. Data Retention
- Client account data is retained as long as the account remains active or as required by law.
- Survey data is stored according to the agreements with our Clients and is deleted upon their request or after the termination of our services.
8. Data Security We employ industry-standard security measures, including encryption, access controls, and regular audits, to safeguard all data handled by our platform.
9. Cookies and Tracking Our platform uses cookies to enhance user experience and improve functionality. Clients and survey participants can manage cookie preferences through their browser settings.
10. Compliance with Data Protection Laws We comply with applicable data protection regulations, such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), and assist Clients in meeting their compliance obligations.
11. Your Rights
- Clients:
- Access, correct, or delete their account information.
- Portability of data where applicable.
- Survey Participants:
- Contact the respective Client organization to exercise their data rights (e.g., access, rectification, or erasure).
12. Updates to This Privacy Policy We may update this Privacy Policy from time to time. Clients will be notified of significant changes, and a revised version will be posted on our website.
13. Contact Information For any questions or concerns about this Privacy Policy, please contact us at:
support@doosis.com